Buckmoson Shipping Policy: Reliable Delivery for Your Clothing

At Buckmoson, we know you’re eager to wear your new jeans, layer up in a cozy sweater, or step out in a stylish dress—so we’ve designed a shipping policy that prioritizes speed, care, and clarity. Whether you’re ordering everyday basics or a special-occasion outfit, this policy outlines our delivery options, timelines, costs, and how we ensure your clothing arrives safely, no matter where you are.

1. Shipping Locations

We deliver our clothing collection (including tops, bottoms, dresses, outerwear, and layering pieces) to most regions worldwide, bringing your favorite styles right to your doorstep:

Domestic Shipping: We ship to all 50 states in the United States, including Alaska, Hawaii, and U.S. territories like Puerto Rico and Guam.
International Shipping: Eligible countries include Canada, the United Kingdom, Australia, most European Union nations (e.g., France, Germany, Italy), Japan, New Zealand, and select countries in Asia, Africa, and South America. A full list of eligible locations appears during checkout—if your country isn’t listed, email [email protected] for updates on future expansions.

2. Order Processing Time

Before shipping, we take extra care to ensure your clothing meets our quality standards: every item is inspected for fit, fabric integrity, and proper tagging (e.g., checking jeans for loose seams, verifying sweater sizes, or ensuring dress zippers work smoothly) before being securely packaged.

Standard Processing: Most orders are processed within 1–2 business days (excluding weekends, holidays, and peak seasons like Black Friday/Cyber Monday). During peak times, processing may extend to 3 business days—we’ll send you an email if there’s a delay, so you’re never left waiting without updates.
Customized Items: Personalized clothing (e.g., monogrammed hoodies, tailored pants with custom lengths) requires additional processing time—typically 3–5 business days—to ensure the personalization is accurate. We’ll include this timeline in your order confirmation email, so you know exactly when to expect shipping.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers (USPS, UPS, DHL, and local postal services for international orders) to deliver your clothing reliably. Delivery timelines start after your order is processed (not from the time you place it):

a. Domestic Shipping (United States)

Standard Shipping: Ideal for everyday clothing like tees, jeans, or casual dresses, this method delivers in 3–5 business days. It’s available to all U.S. addresses, including Alaska, Hawaii, and territories (note: territories may add 1 extra business day to delivery).
Expedited Shipping: Great for last-minute needs (e.g., a dress for a party or a jacket for a trip), this method delivers in 2 business days. It’s available to most U.S. addresses, excluding Alaska, Hawaii, and territories (these locations may take 3 business days with expedited shipping).
Overnight Shipping: For urgent requests (e.g., a blouse for an important meeting), this method delivers in 1 business day—only if you place your order by 12 PM EST (Monday–Friday). It’s limited to mainland U.S. addresses and does not apply to weekends or holidays (orders placed after 12 PM EST on Friday will ship the following Monday).

b. International Shipping

Standard International Shipping: This method is designed for non-urgent international orders (e.g., a sweater for a friend abroad) and delivers in 7–14 business days. Timeline varies by country: Canada and the UK typically take 7–10 days, while Australia and Japan take 10–14 days.
Express International Shipping: For faster international delivery (e.g., a special-occasion dress), this method delivers in 3–5 business days and is available for select countries (e.g., Canada, UK, Australia, Japan). It’s fulfilled via DHL for reliable tracking and speed.

Important International Notes:

Customs duties, taxes, or import fees may apply to your order—these are paid by you (not Buckmoson) and vary by country. We recommend checking your local customs office for details, especially for high-value items like outerwear or designer-inspired dresses.
Delivery may be delayed by customs processing (we have no control over how long customs holds your package, but we provide all necessary documentation to speed up the process).

4. Shipping Costs & Free Shipping Eligibility

We want shipping to be affordable for every customer, so we offer transparent pricing and free shipping options:

a. Domestic Shipping Costs

Standard Shipping: Free for orders over $50 (pre-tax); $4.99 for orders under $50.
Expedited Shipping: Flat rate of $9.99 (no minimum order required).
Overnight Shipping: Flat rate of $19.99 (no minimum order required, but only for mainland U.S. addresses and orders placed by 12 PM EST).

b. International Shipping Costs

Standard International Shipping: Costs are calculated at checkout based on your location, the weight of your order (e.g., a heavy jacket will cost more to ship than a lightweight tee), and the number of items. Prices start at $12.99 for Canada, $16.99 for EU countries, and $19.99 for Australia/Japan.
Express International Shipping: Costs are also calculated at checkout, based on location and order weight. Prices start at $29.99 for Canada and the UK, and $34.99 for Australia and Japan.

c. Free Shipping Promotions

We occasionally offer free Standard International Shipping for orders over a certain amount (e.g., free shipping to Canada for orders over $80) or limited-time free Express Shipping for domestic orders. Sign up for our newsletter (via our website) to stay updated on these promotions—we’ll send you an email when free shipping deals go live.

5. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with a unique tracking number and a link to the carrier’s website (e.g., USPS Tracking, DHL Track & Trace). Use this link to view real-time updates on your package’s status: “shipped,” “in transit,” “out for delivery,” or “delivered.”

For domestic orders: Tracking updates are typically available within 24 hours of shipping (USPS and UPS provide frequent updates, including delivery time windows for expedited and overnight orders).
For international orders: Tracking may be limited once your package leaves the U.S.—local carriers (e.g., Royal Mail for the UK, Canada Post for Canada) will provide final delivery updates once the package enters your country.

If tracking shows no movement for 5+ days (domestic) or 10+ days (international), email [email protected] with your order number and tracking number—we’ll investigate with the carrier and share updates within 24 business hours.

6. Special Handling for Delicate Clothing

We take extra care to package delicate or structured clothing to prevent damage during transit:

Delicate Items: Silk dresses, cashmere sweaters, or lace tops are wrapped in tissue paper and placed in rigid boxes to avoid creasing or snagging.
Structured Items: Blazers, coats, or tailored pants are shipped in garment bags (or folded carefully with tissue paper) to preserve their shape.
Outerwear: Heavy jackets or waterproof coats are packaged in durable boxes with padding to protect zippers, buttons, or fur trims.

If your delicate clothing arrives damaged (e.g., a snagged silk dress or a crushed hat), report it to us within 7 days of delivery (see our Customer Service Policy for how to request a replacement or refund).

7. Missing, Lost, or Delayed Orders

We work hard to ensure your order arrives on time, but occasionally issues arise—here’s how we resolve them:

a. Missing Orders (Marked “Delivered” but Not Received)

If tracking shows your order was delivered but you haven’t received it:

Check with household members, neighbors, or building management (carriers sometimes leave packages with trusted contacts or in secure locations like mailrooms).
Verify your shipping address in your order confirmation email—sometimes a small typo (e.g., wrong apartment number) can lead to misdelivery.
If you still can’t find your package, email us within 7 days of the “delivered” date—we’ll file a claim with the carrier and either reship your clothing or issue a full refund (your choice) if the package is confirmed lost.

b. Lost Orders

If your order shows no tracking updates for 7+ days (domestic) or 14+ days (international), we consider it “lost.” Email us with your order number, and we’ll:

Investigate with the carrier to locate the package.
If the carrier confirms the package is lost, we’ll reship your order at no cost to you or issue a full refund (whichever you prefer).

c. Delayed Orders

If your order arrives later than the estimated timeline (e.g., Standard Shipping takes 6 days instead of 3–5), email us—we’ll apologize for the delay and offer a discount code (e.g., 15% off your next order) as a thank you for your patience.

8. Address Changes & Cancellations

Address Changes: You can update your shipping address only if your order hasn’t been processed or shipped. Email us immediately at [email protected] with your order number and the corrected address—we can’t guarantee changes once processing begins (usually within 1–2 business days of order placement).
Cancellations: You can cancel an order only if it hasn’t been processed or shipped. Email us with your order number and “Order Cancellation” in the subject line—we’ll confirm cancellation within 24 hours and issue a full refund (which takes 5–7 business days to appear in your account). Once an order is shipped, it can’t be canceled—use our Return Policy to send the clothing back for a refund.

9. How to Contact Us

If you have questions about shipping (e.g., tracking a package, changing an address, or international fees), email our customer service team at [email protected]. We respond within 24–48 business hours (Monday–Friday, 9 AM–6 PM EST) and are happy to help resolve any shipping-related issues.

Thank you for choosing Buckmoson—we can’t wait for you to enjoy your new clothing!