Buckmoson Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of clothing products (including tops, bottoms, dresses, outerwear, sweaters, and layering pieces, collectively “Products”) from Buckmoson (accessible via our website: buckmoson.com, “we,” “us,” or “our”). By placing an order, you (“you” or “Customer”) agree to these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). Please read carefully before completing your purchase.

1. Order Placement & Acceptance

1.1 Placing an Order

To place an order, you must complete the checkout process with accurate, complete, and up-to-date information: valid shipping address, contact details (email/phone), and payment information. You confirm that all provided information is true and that you have the legal capacity to enter into this agreement (if purchasing on behalf of a business or organization, you confirm you have authority to bind that entity).

1.2 Order Acknowledgment

Submitting an order will trigger an automated “Order Acknowledgment” email confirming we have received your request. This acknowledgment does not constitute acceptance of your order—we reserve the right to accept or reject orders (in whole or in part) for reasons including:

  • Product unavailability (e.g., a specific size of jeans or style of dress being out of stock);
  • Pricing errors (e.g., incorrect display of sweater prices due to technical issues);
  • Suspected fraud (e.g., unusual payment activity or invalid shipping addresses);
  • Incomplete or inaccurate order information.

1.3 Binding Contract

A legally binding contract between you and Buckmoson is formed only when we send a “Shipping Confirmation” email notifying you that your order has been processed and shipped. If we cannot accept your order (e.g., a jacket is no longer in stock), we will notify you via email within 2 business days and issue a full refund for any payment already received.

2. Pricing & Payment

2.1 Pricing

All Product prices on our website are quoted in United States Dollars (USD) and include applicable taxes (where required by local law). We may adjust prices at any time without prior notice, but changes will not affect orders for which a Shipping Confirmation has already been sent.

2.2 Payment Methods

We accept major payment methods including:

  • Credit/debit cards (Visa, Mastercard, American Express, Discover);
  • PayPal;
  • Other secure methods indicated at checkout.

By providing payment details, you authorize us (or our third-party payment processor) to charge the full order amount to your chosen payment method. You confirm that sufficient funds or credit are available to cover the transaction.

2.3 Payment Security

Sensitive payment information (e.g., credit card numbers) is protected via industry-standard encryption (SSL/TLS) during transmission. We do not store full credit card details—all payment processing is handled by trusted third-party providers compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring your financial information remains secure.

3. Order Processing & Delivery

3.1 Order Processing Time

We process orders within 1–3 business days of receipt (excluding weekends, holidays, and peak seasons like Black Friday/Cyber Monday). Processing includes:

  • Verifying payment validity;
  • Conducting quality checks on Products (e.g., inspecting jeans for loose seams, verifying dress sizes, ensuring outerwear zippers function properly);
  • Securely packaging items to prevent damage during transit (e.g., wrapping delicate silk tops in tissue paper, using rigid boxes for structured blazers).

Customized Products (e.g., monogrammed sweaters, tailored pants) may require 3–5 business days to process—this timeline will be noted in the Product description and your Order Acknowledgment.

3.2 Delivery Timeline

Once your order is processed and shipped, delivery will take 6–12 business days to any location worldwide (this timeline applies to all domestic and international orders, with no distinction between regions). We do not offer 加急配送 (expedited shipping) options—all orders are shipped via standard delivery methods.

3.3 Shipping Costs

We offer free shipping on all orders globally, with no minimum order value required. There are no hidden shipping fees, surcharges, or additional costs for delivery—this benefit is included in the quoted Product price, and no extra charges will be added at checkout.

3.4 Delivery Responsibilities

A unique tracking number will be provided in your Shipping Confirmation email, allowing you to monitor real-time delivery status via the carrier’s website. We are not liable for delivery delays caused by circumstances beyond our control, including:

  • Customs processing delays (for international orders);
  • Carrier errors (e.g., misdelivery, lost packages due to carrier negligence);
  • Natural disasters, pandemics, or other force majeure events;
  • Incorrect or incomplete shipping addresses provided by you.

You are responsible for ensuring the shipping address is accurate, accessible, and able to receive packages (e.g., including apartment numbers or business names where applicable).

4. Returns & Refunds

4.1 Return Eligibility

You may return eligible Products for a refund within 60 days of the delivery date, provided the Products meet the following conditions:

  • Items are in original, unused, and undamaged condition (unwashed, unworn, with all tags, labels, and packaging intact);
  • Products are not final sale (final sale items are clearly marked on the Product page, e.g., clearance dresses or limited-edition outerwear);
  • Customized Products (e.g., monogrammed hoodies) are only eligible for return if they arrive with a manufacturing defect.

Exceptions: Fragrances (if applicable) or delicate fabrics (e.g., cashmere) may have additional return restrictions—details are noted in our Refund Policy.

4.2 Return Process

To initiate a return:

  1. Email our customer service team at [email protected] with:
  • Your order number;
  • Reason for return (e.g., “jeans too large,” “sweater color does not match photos”);
  • Clear photos of the Product (to confirm eligibility, e.g., unopened packaging or tags intact).
  1. Our team will review your request within 24–48 business hours and, if eligible, send a prepaid return shipping label (global returns are free—no cost to you).
  2. Ship the Product back to us using the provided label, and retain the return tracking number for your records.

4.3 Refund Processing

Once we receive and inspect the returned Product (typically 3–5 business days after delivery to our warehouse) and confirm eligibility:

  • We will process the refund within 5–10 business days to your original payment method.
  • Refunds will include the full Product price; original shipping costs are not refunded (unless the return is due to a manufacturing defect or our error, e.g., sending the wrong size).

Refund appearance in your account may take an additional 3–5 business days, depending on your bank or payment processor’s policies.

5. Product Availability & Accuracy

5.1 Stock Levels

We strive to maintain accurate stock information on our website, but occasional discrepancies may occur (e.g., a sudden surge in orders for a popular style of jacket). If a Product is out of stock after you place an order, we will notify you via email within 2 business days and offer:

  • A full refund;
  • A backorder (if the Product is expected to restock within 2 weeks);
  • An alternative Product of similar value (with your consent).

5.2 Product Descriptions

We make every effort to ensure Product descriptions (e.g., fabric details for sweaters, fit notes for jeans, color accuracy for dresses) are accurate and complete. However, minor variations may occur:

  • Color differences due to screen settings (e.g., a “navy blue” dress may appear slightly different on a phone vs. a laptop);
  • Slight fabric variations (e.g., natural fibers like cotton may have minor texture differences).

If you receive a Product that is significantly different from its description (e.g., a “waterproof jacket” that is not waterproof), contact us at [email protected]—we will resolve the issue via refund, replacement, or other mutually agreed-upon means.

6. Cancellations

You may cancel an order only if it has not been processed or shipped (i.e., before you receive a Shipping Confirmation). To cancel:

  • Email us at [email protected] with your order number and subject line “Order Cancellation” within 24 hours of placing the order.

Once an order is processed or shipped, cancellations are no longer possible—you must use the return process outlined in Section 4 to request a refund.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Buckmoson shall not be liable for indirect, incidental, special, consequential, or exemplary damages arising from your purchase or use of Products (e.g., inconvenience from delivery delays, loss of use of a Product, or costs to replace a Product);
  • Our total liability for any claim related to these Terms or your order shall not exceed the total amount you paid for the affected Product(s);
  • We shall not be liable for damages caused by circumstances beyond our control (e.g., carrier delays, customs holds, or force majeure events).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

8. Changes to These Terms

We may update these Terms at any time to reflect changes in laws, our business practices, or technology. When we make changes, we will post the revised Terms on our website and update the “Last Updated” date at the top of this page. Your continued use of our website or placement of orders after changes take effect constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically.

9. Governing Law & Dispute Resolution

9.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of laws principles.

9.2 Dispute Resolution

Before initiating legal action, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. If we cannot resolve the issue within 30 days, either party may pursue legal action in the courts of New York County, New York, or the federal courts of the United States District Court for the Southern District of New York (as applicable). For international Customers, you agree to submit to the personal jurisdiction of these courts.

10. Contact Us

For questions, concerns, or disputes related to these Terms or your order, contact our customer service team at: