Buckmoson Refund Policy: Clear & Fair for Your Clothing Purchases

At Buckmoson, we want you to love every piece of clothing you bring home—whether it’s a pair of jeans that fits perfectly, a cozy sweater for weekends, a flowy dress for special occasions, or a durable jacket for everyday use. If for any reason you’re not satisfied, our refund policy is designed to be transparent and straightforward, so you can shop with confidence. This policy outlines the conditions for eligible refunds, how to request one, and what to expect throughout the process.

1. Eligibility for Refunds

To qualify for a refund, your clothing purchase must meet the following criteria:

  • Timeframe: You must request a refund within 30 days of the delivery date (verified via your order confirmation email or shipping tracking number).
  • Product Condition: Items must be in their original, unused, and undamaged state—unwashed, unworn (no signs of wear like stretched necklines on tees, scuffed zippers on jackets, or makeup stains on dress collars), and with all original tags, labels, and packaging intact. We cannot process refunds for items that show signs of use (e.g., faded prints on hoodies, pilled sweaters, or altered hems on pants) or damage from improper care (e.g., machine-washing delicate silk dresses or using bleach on cotton tops).
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) when requesting a refund.
  • Category-Specific Exceptions:
    • Final Sale Items: Any clothing marked “Final Sale” on the product page (often clearance pieces like last-season jeans or limited-edition outerwear) is non-refundable, regardless of condition.
    • Customized Items: Personalized clothing (e.g., monogrammed sweaters, tailored pants with custom lengths) is non-refundable unless it arrives with a manufacturing defect.
    • Delicate Fabrics: Items made from fragile materials (e.g., silk-blend blouses, cashmere scarves) must be returned in their original protective packaging to avoid damage during transit—unpackaged delicate items with snags or tears will not be eligible for a refund.

2. How to Request a Refund

Requesting a refund from Buckmoson is simple—just follow these steps:

  1. Initiate the Request: Email our customer service team at [email protected] with the following details:
    • Your full name (as it appears on the order).
    • Your order number.
    • The reason for the refund (e.g., “jeans too loose,” “sweater color doesn’t match photos,” “dress neckline doesn’t suit me”).
    • Clear photos of the item (to confirm eligibility: e.g., unopened packaging, unworn jeans with tags, intact labels on a jacket).
  2. Receive Confirmation: Our team will review your request within 24-48 business hours (excluding weekends and holidays). If your refund is eligible, we’ll send you a prepaid return shipping label (for U.S. orders; international customers may be responsible for return shipping costs unless the issue is our error, such as sending the wrong size or style).
  3. Return the Product: Pack the clothing securely (use the original box if possible—for structured items like blazers or coats, add tissue paper to preserve shape) and ship it back to us using the provided label. Please keep the return tracking number for your records—this helps us confirm when we receive your package and avoid delays.
  4. Inspect and Process: Once we receive your returned items (typically 3-5 business days after you ship them), our team will inspect them to ensure they meet eligibility requirements. If approved:
    • We’ll process the refund to your original payment method (e.g., credit card, PayPal) within 2-3 business days of inspection.

3. Refunds for Defective or Damaged Clothing

We take pride in the quality of our clothing—from reinforced seams on jeans to durable zippers on outerwear. If you receive an item with a manufacturing defect (e.g., loose stitching on a sweater, broken buttons on a dress, uneven hems on pants) or damage caused during shipping (e.g., torn fabric, stained tops, crushed hats):

  • Report Promptly: You must notify us of the defect/damage within 7 days of delivery (this shorter timeframe helps us address issues quickly with our production or shipping partners).
  • No Return Required (In Some Cases): For visible defects or shipping damage (e.g., a hole in a tee, a cracked button on a jacket), we may waive the return requirement if you provide clear, detailed photos of the issue. Our team will assess the photos and notify you if a return is needed.
  • Refund Process: If the defect/damage is confirmed, we’ll process a full refund (including any original shipping costs you paid) to your original payment method—no restocking fees. Alternatively, you may choose to receive a replacement item (of the same style and size) instead of a refund, subject to stock availability. If the item is out of stock, we’ll offer a store credit (valid for 12 months) or a full refund, whichever you prefer.

4. Refund Timelines and Details

  • Processing Time: After we approve your refund, it may take 5-7 business days for the funds to appear in your account. This delay depends on your bank or payment processor’s policies (we have no control over this step, but we’ll provide proof of refund processing if you need to follow up with your bank).
  • Shipping Costs: For refunds due to personal reasons (e.g., sizing error, changed mind, or style preference), we do not refund the original shipping costs (unless you received free shipping on your order). For defect or shipping damage refunds, original shipping costs are included in the refund.
  • Partial Refunds: In rare cases (e.g., only one item in a multi-item order is defective, or the packaging is damaged but the clothing is unused), we may offer a partial refund for the affected item(s) instead of requiring a return of the entire order. Our team will confirm this with you before processing.
  • Gift Purchases: If you received the clothing as a gift, we’ll issue a refund to the original purchaser (not the recipient) unless the purchaser provides written authorization to refund the recipient.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Clothing that has been worn, washed, ironed, or altered (e.g., hemmed pants, cropped sweaters).
  • Items with missing tags, labels, or original packaging (e.g., a jacket without its brand tag, a dress without the original plastic cover).
  • Final sale items, customized items (unless defective), and opened accessories (e.g., belts, scarves that have been removed from their protective bags).
  • Orders outside the 30-day refund window (unless extended by our customer service team for exceptional cases, such as delayed delivery due to carrier issues).

6. How to Check Refund Status

If you’ve requested a refund and want to check its progress:

  • Email us at [email protected] with your order number and the subject line “Refund Status Request.”
  • Include your return tracking number (if you shipped the item back) for faster updates.
  • Our team will respond within 24 business hours with the latest status (e.g., “return received and inspected,” “refund processed to your credit card,” “pending bank approval”).

7. Questions or Concerns

If you have questions about our refund policy, need help with a refund request, or disagree with a refund decision, please reach out to our customer service team at [email protected]. We’re committed to resolving issues fairly and ensuring you have a positive experience with Buckmoson—whether you’re shopping for jeans, sweaters, dresses, or outerwear.

Thank you for choosing Buckmoson. We appreciate your trust in our clothing, and we’ll always work to make things right if you’re not satisfied.